How Celentra collects, uses, and protects personal data when you visit our website or run outreach in the platform.
This policy explains what we collect, why we collect it, and the choices you have. It covers celentra.io and the Celentra outreach platform. Where you use Celentra through an employer's workspace, that organisation is the controller of the prospect and campaign data it uploads, and we process it on their behalf.
Celentra is an outbound sales platform. We handle two broad categories of data: information about our own customers and website visitors, and information our customers load into their workspace about the people they want to reach.
For the first category we act as the controller and decide how the data is used. For the second we act as a processor and only act on our customer's documented instructions, under the terms of our data processing agreement.
If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases under the GDPR and equivalent laws.
We share personal data only where it is necessary to run the service, and always under a written contract that restricts what the recipient may do with it.
A current list of sub-processors is available on request, and customers on a signed data processing agreement receive advance notice of material changes so they have the opportunity to object.
We may also disclose data where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of Celentra, our customers, or the public.
Celentra operates globally, so personal data may be transferred to and processed in countries other than the one you live in, including the United States.
Where data leaves the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses together with the UK Addendum, supported by transfer risk assessments and technical measures including encryption in transit and at rest. Enterprise customers can request regional data residency so that campaign data stays in a chosen region.
We keep personal data only for as long as we need it for the purposes described in this policy, or for as long as our customer instructs us to.
We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, loss, and misuse. These include encryption in transit and at rest, role-based access control, least-privilege internal access, continuous monitoring, and regular third-party testing.
No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant supervisory authority within the timeframes the law requires. You can read more about our programme on the security page.
Depending on where you live, you may have some or all of the following rights over your personal data.
To exercise any of these rights, contact us using the details below. We will verify your identity before acting and will respond within the period the applicable law requires — usually one month. If your data sits inside a customer's workspace, we will forward your request to that customer and support them in responding.
We use cookies and similar technologies to keep you signed in, remember preferences, measure how the site performs, and understand which campaigns bring people to us.
You can manage non-essential cookies through the banner shown on your first visit, or by clearing and blocking cookies in your browser. Blocking some cookies may affect how parts of the site work.
Celentra is a business tool and is not directed at anyone under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
We may update this policy as the product and the law evolve. When we make material changes we will update the effective date at the top of this page and, where appropriate, notify you in the product or by email before the change takes effect.
For privacy questions, data requests, or to reach our data protection officer, email privacy@celentra.io or write to Celentra, Data Protection, 1 Harbour Street, Suite 400, San Francisco, CA 94111, United States.
Customers who need a signed data processing agreement, our list of sub-processors, or help with a data subject request should contact their account team or use the form at the bottom of this page.
This page is provided for general information and does not constitute legal advice. Sample content for the Celentra template.
Our team can walk you through data handling, sign a DPA, or complete your security questionnaire before you commit to anything.
